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Business Skills Courses                  

Our popular 1 or 2-day courses focus on Administration, Communication, and Management.  Available as group training or one-on-one onsite at
your office.  Courses can be fully customized to include your company needs and objectives.  Looking for affordable employee training across office
locations - consider one of our
Online Webinars.

Schedule one of our 1-day courses and receive:
- Training delivered by one of our fully qualified Instructors.
- A comprehensive reference manual.     
- 1 year FREE telephone / email support on all 1-day training courses.  
- Certificate of Completion.
- PDUs or CEUs credits.
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BUSINESS SKILLS - ADMINISTRATION COURSES
Office 2013
The Organized Assistant
The Organized Assistant  (1-day)              
Take your career to the next level.  This interactive and hands-on course will show you how to get organized, stay
motivated, and become more valuable as an Administrative Assistant, secretary, or support staff member.  In just one day
you will learn how to effectively manage projects, improve communication, and meet all your deadlines!
NEW  Online webinar option - for groups (3-hours).    

*This course is offered twice a year in April and November.  
Next course dates: Thurs Apr 6th, Thurs Nov 23rd.   
Did you know the third full week in April is
Administrative Professionals Week?
Celebrate by registering your support staff for THE ORGANIZED ASSISTANT course on Wed April 26th, 2017 which is
Administrative Professionals Day.  Or schedule an onsite training program for your team!  
Office 2013
The Organized Sales Assistant   (1-day)
This fast paced course deals with your constantly evolving role as a Sales Assistant.  Learn how to get organized, manage
multiple priorities, prepare client presentations, assist with prospecting/marketing (mailings, cold calls, seminars), and
effectively service your clients.  This course would also benefit executive assistants or administrators working with
Investment Advisors (IAs) in the financial services industry.
* This course is only offered onsite for your internal team.
Excel
Customer Service  (1 or 2 days)                          
Are you frustrated by customers who just don’t understand or won’t listen to you?  Find out how to get customers on your
side and practice techniques to diffuse even the most difficult situation.  This course is a must for Customer Service Reps
(CSRs), receptionists, sales people, or anyone working in the retail and service industries.  
NEW  Online webinar option - for groups (3-hours).   

*This course is offered twice a year in April and October.  
Next course date: Fri Oct 6th.  
Did you know the first full week in October is
Customer Service Week?  Oct 2nd - 6th, 2017.
Celebrate by registering your staff for our CUSTOMER SERVICE course.
Or schedule an onsite training program for your team!
BUSINESS SKILLS - COMMUNICATION COURSES
PowerPoint
Business Writing  (1/2 day or 1-day)
Find out how to effectively write business documents using a 4-step writing process.  Learn valuable technology tips for
Microsoft Word (letters, memos, and reports) and Outlook (email structure).  
Build your toolkit of communication skills and maintain your professionalism with your clients.
* This course is only offered onsite for your internal team.
* This course works well in a 1/2 day format - perfect for large offices to offer a morning and afternoon session for your
employees.  
Outlook
Communicating with Technology  (1/2 day or 1-day)
Find out how to communicate appropriately with technology, using email, voicemail, cell phone, fax, and PDA.  Maintain
your professionalism by following techno-etiquette
Do's & Don'ts and avoid miscommunication.  Learn valuable technology
tips for Microsoft Outlook.
* This course is only offered onsite for your internal team.
* This course works well in a 1/2 day format - perfect for large offices to offer a morning and afternoon session for your
employees.  
Team Building  (1 or 2 days)
This dynamic course explores effective communication and interpersonal relationships.  Learn how to assert yourself and
influence decisions.  Practice team building techniques to improve your work
environment.  Ask us about our
Team Building Experiences, we can organize a fun, exciting, interactive, and
one-of-a-kind experience for your team - think Amazing Race!
* This is a custom course and only offered onsite for your internal team.
Train-the-Trainer | Presenting Presentations  (1, 2, or 3-days)
Have you been asked to speak at your next company meeting, or has your role changed to include training?  Presenting to
fellow employees or clients can be overwhelming.  In this interactive course you will deliver your own 5 minute
presentation and receive feedback from the instructor and class.  Learn techniques to build confidence and further develop
your own presentation style.
* Save time & money - we can train your employees to roll-out a new internal training program.

*This course is offered once a year in September.  
Next course dates (3-days): Sept 25th, 26th, 27th.  
Or schedule an onsite training program for your team!
BUSINESS SKILLS - MANAGEMENT COURSES
Visio
New Office Manager or Supervisor  (1 or 2 days)
This course is designed for new Managers or Supervisors who need to quickly and easily manage their new role with
confidence.  Learn how to plan your day, influence your team, delegate projects, and run meetings.  Build your toolkit of
leadership skills through practical ‘real life’ scenarios and techniques.

*This course is offered twice a year in March and November.  
Next course date: Fri Nov 24th.  
Or schedule an onsite training program for your team!
Explorer
Project Management  (1 or 2 days)
Complete your projects - on time and on budget.  Learn how to implement the 5-Step Model, with tools to organize your
project from start to finish.  This is an entry-level course on project planning, a must for new Managers or Supervisors, and
administrators with increasing responsibilities.  Includes brief overview of  Microsoft Project.
* This course is only offered onsite for your internal teams.
Records Management
Records Management   (1-day)                           
Learn specific tips and strategies for organizing electronic records and paper files, including Outlook email folders.  Find out
how to adapt your current system so that it works for you.  Implement folder structures, naming conventions and filing
procedures.  Save time, money, and valuable space!
* This course is only offered onsite for your internal teams.
NEW  Online webinar option - for groups (3-hours).
Time & Priority Management
Time & Priority Management  (1 or 2 days)       
Are you losing focus and feeling stressed out?  Can’t seem to find time to do everything each day?  This powerful course
will show you how to manage your day, maximize your time, and achieve measurable results.  Don’t waste another minute!
* This course works well in a 1 or 2 day format.  
Day 1: Time & Priority Management and Day 2: Microsoft Outlook.  
NEW  Online webinar option - for groups (3-hours).  

*This course is offered in January, June and September.
 Next course dates: Fri June 2nd, and Thurs Sept 21st.
Explorer
Work/Life Balance
Work/Life Balance  (1-day)
Achieve real balance at work and home, and between friends and family.  Find out how to manage stress and juggle
multiple roles within your busy schedule.  Tips for ending each day with a sense of accomplishment.  Learn how to redirect
your energy and focus on what really counts - YOU!
* This course is only offered onsite for your internal team.
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